Terms and Conditions

  1. Introduction
  • Welcome to We Are One Energy Ltd t/a One Energy. These Terms and Conditions outline the rules and regulations for using our website and services, including the terms applicable to third-party businesses purchasing or receiving leads from us. By accessing our website or purchasing leads, you agree to these terms in full. If you disagree with any part of these terms, please discontinue use immediately.
 
  1. Definitions
  • “Website” refers to oneenergy.co.uk.
  • “We,” “us,” and “our” refer to We Are One Energy Ltd t/a One Energy, the lead generation service provider.
  • “User” refers to any individual or entity submitting their information to the website.
  • “Lead” refers to information collected about prospective clients interested in services provided by third-party businesses.
  • “Third-Party Business” refers to companies purchasing or receiving leads from us to fulfil service needs.
 
  1. Services Provided
  • We Are One Energy Ltd t/a One Energy operates as a lead generation service provider, collecting information from users interested in specific services and passing, transferring, or selling that information to third-party businesses capable of fulfilling the requested services. We do not directly provide these services and are not liable for the quality or outcome of services delivered by third-party businesses.
 
  1. Collection and Use of Lead Information
  • Leads are collected with the user’s consent and may include personal information such as name, contact information, and service requirements. This data is shared with third-party businesses that match the user’s service needs, enabling third-party businesses to contact users directly. By submitting information on our website, users consent to this collection and transfer of their data.
 
  1. User Obligations
  • By using our website, you confirm that any information provided is accurate and up to date. You must not:
    • Misrepresent your identity.
    • Provide false or misleading information.
    • Use the website for any illegal or unauthorised purpose.
 
  1. Privacy and Data Protection Compliance
  • We are committed to handling your data in compliance with both the UK GDPR and EU GDPR, as well as the UK Data Protection Act 2018. We collect, store, process, and share your personal information in accordance with these regulations and in line with our Privacy Policy [link to Privacy Policy].
 
  1. Data Collection and Sharing
  • Our services may require the collection of your personal information, including but not limited to your name, contact information, and details of the services in which you express interest. This data is processed for the purpose of connecting you with third-party service providers who may fulfil your service requests. By using our website, you consent to this processing and sharing.
 
  1. Your Data Protection Rights
  • In compliance with the EU GDPR and UK GDPR, you are entitled to the following rights regarding your personal data:
    • Right to Access: You have the right to request access to the personal data we hold about you.
    • Right to Rectification: You may request the correction of inaccurate or incomplete personal information.
    • Right to Erasure: You may request the deletion of your personal data, subject to any legal obligations to retain it.
    • Right to Restriction of Processing: You can request the restriction of processing under certain conditions.
    • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another data controller.
    • Right to Object: You have the right to object to the processing of your personal data under certain circumstances.
  • To exercise any of these rights, please contact us at privacy@oneenergy.co.uk.
 
  1. Third-Party Service Providers
  • Our website may contain links to, and pass data to, third-party websites and service providers. We are not responsible for any agreements, interactions, or disputes between you and third-party providers. Please review their terms and conditions and privacy policies before engaging with them.
 
  1. Lawful Basis for Processing
  • We process your personal data based on your consent and our legitimate interest in providing and improving our services. By using our website, you consent to this processing. Where additional consents are required for marketing purposes, we will obtain explicit consent as per the UK GDPR, EU GDPR, and the UK PECR (Privacy and Electronic Communications Regulations).
 
  1. Limitation of Liability
  • We Are One Energy Ltd t/a One Energy is not liable for any direct, indirect, incidental, or consequential damages arising from:
    • The use or inability to use the website.
    • Information provided to third parties.
    • Any disputes or issues with third-party service providers.
 
  1. Data Security and Retention
  • We implement appropriate technical and organisational measures to secure your data against unauthorised access, alteration, disclosure, or destruction. Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, as required by law, or until you withdraw consent.
 
  1. Cookie Usage
  • Our website may use cookies to enhance user experience. For more information on how we use cookies and how you can control your cookie preferences, please refer to our Cookie Policy [link to Cookie Policy].
 
  1. Intellectual Property Rights
  • All content on this website, including but not limited to text, images, and graphics, is the property of We Are One Energy Ltd t/a One Energy and is protected by intellectual property laws. Unauthorised use, distribution, or replication of our content is strictly prohibited.
 
  1. Dispute Resolution
  • In the event of a dispute arising from these Terms or the lead services provided, both parties agree to attempt to resolve the dispute amicably through good-faith negotiations. If the dispute cannot be resolved within 90 days, the parties agree to consider mediation as a first step before pursuing litigation. Mediation will be conducted in accordance with the rules of a mediation provider agreed upon by both parties.
 
  1. Governing Law and Jurisdiction
  • These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
 
  1. Modifications to Terms
  • We reserve the right to update or amend these Terms and Conditions at any time. Changes will be effective upon posting to this page or notification to the third-party business. Continued use of lead services after any such modifications constitutes acceptance of the updated Terms.
 
  1. Contact Information
  • For questions regarding these Terms and Conditions, please contact us at info@oneenergy.co.uk.

 

Additional Terms for Third-Party Businesses Receiving Leads

  1. Fees and Payment
  • Fees for leads will be agreed upon between We Are One Energy Ltd t/a One Energy and the third-party business prior to the transfer of any leads. Payment terms, invoicing schedules, and any additional charges will be outlined in a separate agreement.
  • Unless otherwise stated, all fees are exclusive of VAT, which will be added at the applicable rate.
  • Payment is due as specified in the invoice or contractual agreement. Failure to pay on time may result in suspension or termination of lead delivery services.
 
  1. Third-Party Business Obligations
  • Third-party businesses receiving leads from us agree to:
    • Use the lead information solely for the purpose of providing the services requested by the user and not for any unauthorised or unrelated purposes.
    • Provide accurate information about their services and deliver those services with reasonable skill, care, and in accordance with industry standards.
    • Refrain from reselling, redistributing, or repurposing lead information for other uses without express permission from We Are One Energy Ltd t/a One Energy.
 
  1. Confidentiality
  • Both parties agree to keep confidential all information received from the other party marked as confidential or reasonably expected to be treated as confidential, including lead details, pricing, and business practices. This obligation remains in effect even after the termination of the agreement.
  • Third-party businesses must handle all user data responsibly and in compliance with GDPR and other relevant privacy regulations.
 
  1. Portal Access and Use
  • Access to Portal: We Are One Energy Ltd t/a One Energy provides third-party businesses with access to a secure portal area of the website, accessible via a unique username and password, for the purpose of viewing potential and purchased leads.
  • Account Security: Third-party businesses are responsible for maintaining the confidentiality and security of their portal login credentials. Unauthorised sharing of login details is strictly prohibited. In the event of a suspected breach of security, the third-party business must notify We Are One Energy Ltd t/a One Energy immediately.
  • Permitted Use: The portal is to be used exclusively for viewing, managing, and downloading lead information provided by We Are One Energy Ltd t/a One Energy in line with the terms of purchase and intended service fulfilment. Any other use, including unauthorised data extraction, resale, or redistribution, is prohibited.
  • Monitoring and Audit: We Are One Energy Ltd t/a One Energy reserves the right to monitor usage of the portal and audit access logs to ensure compliance with these Terms and Conditions. Any unauthorised or suspicious activity may result in restricted access or termination of portal privileges.
  • Confidentiality and Data Protection: All lead information accessed via the portal is confidential and must be handled in compliance with applicable GDPR and data protection laws. Third-party businesses agree not to disclose lead information to any unauthorised persons and to use such information solely for the purpose of fulfilling user service requests.
  • Termination of Access: We Are One Energy Ltd t/a One Energy reserves the right to revoke or limit portal access at any time, particularly if there is evidence of non-compliance with these Terms or if the business relationship between We Are One Energy Ltd t/a One Energy and the third-party business is terminated.
 
  1. Intellectual Property Rights
  • All intellectual property rights in materials, methods, tools, and processes developed or provided by We Are One Energy Ltd t/a One Energy remain our property. Third-party businesses are granted a non-exclusive, non-transferable license to use the lead information solely for fulfilling services as intended. Unauthorised use, replication, or redistribution of any proprietary content is prohibited.
 
  1. Limitation of Liability
  • We Are One Energy Ltd t/a One Energy is not liable for any direct, indirect, incidental, or consequential damages arising from:
    • The use or inability to use the leads.
    • Actions taken by third-party businesses based on lead information.
    • Any disputes or issues between third-party businesses and users.
  • Our total liability to any third-party business in connection with these terms, whether in contract, tort, or otherwise, shall not exceed the fees paid by the third-party business for the leads.
 
  1. Anti-Bribery and Anti-Corruption
  • We Are One Energy Ltd t/a One Energy complies with the UK Bribery Act 2010 and other applicable anti-bribery and anti-corruption laws. Third-party businesses must adhere to similar standards, including avoiding offering or accepting bribes or other unlawful incentives in connection with the leads or services provided.
 
  1. Anti-Money Laundering (AML) Compliance
  • We Are One Energy Ltd t/a One Energy adheres to applicable Anti-Money Laundering (AML) laws and regulations. Third-party businesses are required to comply with relevant AML laws and regulations as part of our agreement. Any suspicious activities may be reported to relevant authorities as required by law.
 
  1. Termination
  • Either party may terminate the agreement for lead services by providing 28 days’ written notice. Upon termination, any fees incurred up to the effective date must be paid.
  • We Are One Energy Ltd t/a One Energy reserves the right to terminate lead services immediately if a third-party business breaches these terms, fails to pay fees, or engages in unlawful conduct.