Privacy and Cookies Policy

  1. Introduction

We Are One Energy Ltd t/a One Energy (“we,” “us,” or “our”), company number 16159212, is committed to safeguarding your privacy. This Privacy and Cookies Policy explains how we collect, use, disclose, and protect your personal data, and informs you of your rights under the General Data Protection Regulation (GDPR) and other relevant laws.

  1. Who We Are

We Are One Energy Ltd t/a One Energy is an online lead generation business based in the UK, providing our clients with leads and potential customer information. Our services may include data collection, analysis, and sharing of leads with third-party clients. If you have any questions about this policy, please contact us at:

Email: privacy@oneenergy.co.uk
Address: One Energy, Inskip Spaces, Inskip Street, Padiham, BB12 8BP

We are registered as a data controller with the Information Commissioner’s Office (ICO) under registration number [ICO Registration Number].

  1. What Data We Collect

We collect and process different types of personal data, which may include, but is not limited to:

  • Contact Information: Such as name, email address, phone number.
  • Demographic Information: Such as location, age, and preferences.
  • Technical Information: IP address, browser type, device details, and cookies (see Section 7).
  • Interaction Data: Information on how you use our site, including pages visited, time spent, and lead form submissions.
 
  1. How We Use Your Data

We use your personal data to:

  • Generate leads for our clients and potential partners.
  • Communicate with you regarding services, offers, or relevant information.
  • Improve our website and user experience.
  • Comply with legal and regulatory obligations.
 
  1. Legal Basis for Processing Your Data

We process your personal data based on:

  • Consent: Where you have provided consent for specific processing activities, such as marketing.
  • Legitimate Interests: When processing is necessary for our business purposes, such as lead generation, provided that these do not override your data protection rights.
 
  1. Sharing Your Data

We may share your data with:

  • Clients and Partners: We share leads with clients to facilitate marketing and lead generation purposes.
  • Service Providers: Third parties that provide us with support services, such as data analytics and web hosting.
  • Legal Authorities: When required by law or necessary for compliance with legal obligations.
 
  1. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and monitor site usage. Cookies are small text files that may be placed on your device when you visit our site. Cookies can’t read data off your device or cookie files created by other sites, and do not damage your system.

However, you can reset your browser so as to refuse any cookie or to alert you to when a cookie is being sent. Web browsers allow you to control cookies stored on your device through the web browser settings. To find out more about cookies, including what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.

Types of Cookies We Use:

  • Essential Cookies: Necessary for our website to function.
  • Analytical Cookies: To gather information on site usage and improve performance.
  • Marketing Cookies: Used for targeted advertising and tracking marketing effectiveness.

You can control cookie settings through your browser or our Cookie Consent Tool, if applicable.

  1. International Transfers

If we transfer your data outside the UK/EEA, we ensure appropriate safeguards through:

  • Standard contractual clauses
  • Adequacy decisions
  • Binding corporate rules
  • Specific consent (where applicable)
 
  1. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which we collected it, including satisfying any legal, accounting, or reporting obligations.

  1. Your Data Protection Rights

Under GDPR, you have the right to:

  • Access: Request a copy of your personal data.
  • Rectification: Correct any inaccurate data.
  • Erasure: Request deletion of your data in specific circumstances.
  • Restriction: Request that we restrict processing of your data.
  • Data Portability: Request transfer of your data to another provider in a structured format.
  • Object: Object to processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us at privacy@oneenergy.co.uk.

  1. Data Security

We implement security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

  1. Changes to This Policy

We may update this Privacy and Cookies Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website.

  1. Contact Us

If you have questions about this Privacy and Cookies Policy, please contact us at:

Email: privacy@oneenergy.co.uk
Address: One Energy, Inskip Spaces, Inskip Street, Padiham, BB12 8BP

You also have the right to report concerns or make complaints to the Information Commissioner’s Office (ICO). For more information on your rights and how to contact the ICO, please refer to their website.